Privacy Policy

1 Introduction

11phdream Casino ("11phdream", "we", "us", "our") is committed to protecting the privacy and personal data of all players who use our platform. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access the 11phdream website, register an account, or use any of our gaming services.

This Privacy Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. It should be read together with our Terms & Conditions, which govern your use of the 11phdream platform.

By registering an account on 11phdream or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2 Data Controller

11phdream Casino is the data controller responsible for your personal information collected through the 11phdream platform. As data controller, we determine the purposes and means of processing your personal data and are accountable for ensuring that such processing complies with the Data Privacy Act of 2012 and all applicable regulations issued by the National Privacy Commission (NPC) of the Philippines.

If you have any questions about how 11phdream handles your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Protection Officer using the contact details provided in Section 14 of this Policy.

3 Personal Data We Collect

3.1 Registration and Account Data

When you register an account on 11phdream, we collect the following information:

• Full legal name as it appears on your government-issued identification;
• Date of birth (to verify that you meet the 21+ age requirement);
• Valid Philippine mobile number;
• Email address;
• Username and encrypted password;
• Residential address in the Philippines.

3.2 Identity Verification (KYC) Data

To comply with PAGCOR regulations and the Anti-Money Laundering Act (Republic Act No. 9160, as amended), we may collect:

• Government-issued identification documents (e.g., Philippine passport, driver's license, SSS ID, PhilSys National ID, UMID);
• Proof of address documents;
• Selfie or live photo for identity verification purposes;
• Proof of payment method ownership.

3.3 Financial Transaction Data

When you make deposits or request withdrawals, we collect:

• Payment method details (GCash mobile number, PayMaya account reference, or Philippine bank account details);
• Transaction amounts in Philippine Peso (PHP);
• Transaction timestamps and reference numbers;
• Deposit and withdrawal history associated with your account.

3.4 Gaming Activity Data

We collect records of your gaming activity on the 11phdream platform, including game sessions, wager amounts, game outcomes, bonus usage, and responsible gaming tool settings. This data is used to operate your account, resolve disputes, and comply with PAGCOR reporting requirements.

3.5 Technical and Device Data

When you access the 11phdream platform, we automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, referring URLs, and session duration. This information is used for security monitoring, fraud prevention, and platform optimization.

3.6 Communications Data

If you contact 11phdream's customer support team, we retain records of that correspondence, including the content of messages, timestamps, and the resolution of any issues raised. This data is used to improve our support services and to maintain a record of interactions for dispute resolution purposes.

4 How We Collect Your Data

11phdream collects your personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and device data collected automatically when you access the platform, through cookies, web beacons, and similar tracking technologies (see Section 8);
• Third-party sources: Identity verification data from licensed KYC service providers; fraud prevention data from security partners; and payment verification data from GCash, PayMaya, and Philippine banking partners, solely for the purpose of processing your transactions and verifying your identity.

5 How We Use Your Personal Data

11phdream uses your personal data for the following purposes:

1. Account management: To create, maintain, and manage your 11phdream player account, including processing your registration, verifying your identity, and managing your account settings;
2. Service delivery: To provide you with access to 11phdream's gaming services, process your deposits and withdrawals, and credit bonuses and promotions to your account;
3. Legal and regulatory compliance: To comply with PAGCOR licensing requirements, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws and regulations, including mandatory reporting obligations;
4. Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal or prohibited conduct on the platform;
5. Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session limits, and self-exclusion;
6. Customer support: To respond to your inquiries, resolve disputes, and improve the quality of our support services;
7. Platform improvement: To analyze usage patterns, troubleshoot technical issues, and develop new features and services on the 11phdream platform;
8. Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.

6 Legal Basis for Processing

Under the Data Privacy Act of 2012, 11phdream processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration, including account management and transaction processing;
• Legal obligation: Processing required to comply with PAGCOR regulations, the Anti-Money Laundering Act, tax laws, and other applicable Philippine legal requirements;
• Legitimate interests: Processing necessary for fraud prevention, platform security, and the improvement of our services, where such interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and certain non-essential cookies, where you have provided explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Data Sharing and Disclosure

7.1 Service Providers

11phdream may share your personal data with trusted third-party service providers who assist us in operating the platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, and Philippine banking partners), IT infrastructure and cloud hosting providers, customer support platform providers, and fraud detection and security service providers. All service providers are contractually required to process your data only on our instructions and in compliance with the Data Privacy Act.

7.2 Regulatory and Law Enforcement Authorities

11phdream may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 11phdream's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that may result.

7.4 No Sale of Personal Data

11phdream does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Your data is never used as a product.

8 Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the 11phdream website. They allow the platform to recognize your device, remember your preferences, maintain your session, and collect analytical data about how the platform is used.

8.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience.
• Analytical cookies: Collect anonymized data about how players use the platform to help us identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content. These are only placed with your consent.

8.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 11phdream platform. For strictly necessary cookies, no opt-out is available as they are essential to the operation of the service.

9 Data Security

11phdream implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial information;
• Multi-factor authentication options for player accounts;
• Regular security audits and penetration testing by independent security professionals;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Continuous monitoring of our systems for suspicious activity and potential security incidents.

10 Data Retention

11phdream retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Specific retention periods include:

• Account and KYC data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act;
• Financial transaction records: Retained for a minimum of five (5) years in compliance with AMLC reporting requirements;
• Gaming activity logs: Retained for a minimum of three (3) years for dispute resolution and regulatory compliance purposes;
• Customer support communications: Retained for two (2) years following the resolution of the relevant inquiry or dispute;
• Marketing consent records: Retained until you withdraw consent or for three (3) years following your last interaction with 11phdream, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 11phdream's data disposal procedures.

11 Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 11phdream:

1. Right to be informed: The right to be notified of how your personal data is being collected and processed, as set out in this Privacy Policy;
2. Right of access: The right to request a copy of the personal data 11phdream holds about you;
3. Right to rectification: The right to request correction of inaccurate or incomplete personal data;
4. Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
5. Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
6. Right to data portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another data controller where technically feasible;
7. Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact 11phdream's Data Protection Officer using the contact details in Section 14. We will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act.

12 Children's Privacy

The 11phdream platform is strictly intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered an account on 11phdream, please contact our support team immediately so that we can investigate and take appropriate action.

13 Updates to This Privacy Policy

11phdream reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the platform prior to the changes taking effect.

The date of the most recent revision is indicated at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how 11phdream protects your personal data. Your continued use of the platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

14 Contact Us & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 11phdream handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Within 30 days of receipt of a verified request

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available through official Philippine government channels.